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GDPR Compliance

Last Updated: September 2026

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with data protection principles and your rights under these regulations.

Data Protection Principles

We process personal data in accordance with the following principles:

  • Lawfulness, fairness, and transparency in all data processing activities
  • Purpose limitation - data collected for specific, explicit purposes
  • Data minimisation - only collecting data necessary for our purposes
  • Accuracy - maintaining correct and up-to-date information
  • Storage limitation - retaining data only as long as necessary
  • Integrity and confidentiality - securing data against unauthorised access

Your Rights Under GDPR

Right to Access

You have the right to request copies of your personal data. We will provide this information within one month of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

Right to Object

You can object to our processing of your personal data where we rely on legitimate interests as the legal basis for processing.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

Exercising Your Rights

To exercise any of your data protection rights, please contact us through the contact details provided on our website. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

You will not be charged for exercising your rights unless your request is clearly unfounded or excessive.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and updates
  • Access controls limiting who can view personal data
  • Staff training on data protection obligations
  • Incident response procedures for data breaches

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. Any transfers outside the UK are conducted in accordance with appropriate safeguards as required by UK GDPR.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Enquiry data: retained for 2 years from last contact
  • Training participant data: retained for 7 years after programme completion
  • Website analytics: retained for 26 months
  • Legal or regulatory requirements may necessitate longer retention periods

Complaints

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

ICO Contact Information:
Website: ico.org.uk
Helpline: 0303 123 1113

Updates to This Information

We may update this GDPR compliance information periodically. Significant changes will be communicated through our website with an updated revision date.

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